Canal & Van Buren at 300 South Canal Street, Chicago, Illinois.

I really enjoy the value of the service, the ability to reserve specific seats, and the positive experiences I've had with the drivers and passengers on the bus.

I have one major complaint though. For some reason on both legs of this trip between Dallas and Chicago, the temperature on the bus has either been way too cold or way too hot. When asking the bus driver about adjusting it they say they have to "override the system" and that doing so can get them fired.

If this is really the policy and not just the driver lying because they don't want to adjust it, this is a glaringly flawed policy. If people on the bus are uncomfortable the bus driver should always have the power to fix it. The trip into Chicago was so cold that my traveling partner had to buy a hat and gloves at a rest stop to be able to sleep, and I was so cold I thought surely I was going to get sick. The trip I'm currently on is the opposite. It's uncomfortably hot and no air is circulating. There's no reason for this to be out of control of the person who is operating the vehicle. This seriously cost the review 2 whole stars because being made comfortable on an 22 hour trip is almost the entire purpose of a company like Megabus and if they can't adjust the temperature at the request of the passengers they are partially failing in that task.