Urban Real Estate at 400 East Randolph Street, Chicago, Illinois.

Never answers the phone

This review is based on my recent experience with one of the realtors, Ksenia Yankilaytes , working at Urban Real Estate.

I have been in contact with a realtor at Urban Real Estate regarding condo rentals in Chicago. Finding a place in Chicago can be exhausting and stressful, however, Debbie Smith, the first realtor I had been working with, did everything she can to answer any questions, and get me the best deals she could find out there. We were scheduled to view a property on Thursday, Dec. 21 at 6:30 p.m. The time and date had been constantly changing throughout the week, and that is understandable considering it is the holidays and people need to get things done before Christmas and the New Year. On the day of the viewing, Debbie contacted me at 4 p.m letting me know that one of her coworkers, Ksenia Yankilaytes , was going to take over due to heavy traffic at the time of the showing.

Everything was set and ready to go until I had a work emergency that came up at 6 p.m. My boss was completely against me leaving before the work gets done and I had no choice but to request a reschedule of the showing.

Now to make things clear, throughout the entire time that I had been in contact with Debbie, I was never provided with a proper phone number to call in case of emergencies. I made sure to mention my phone number several times in my emails, because calling or texting is much easier than emailing. I get over a 100 emails a day as an Engineering Consultant, and sometimes the emails I would get from Debbie would end up lost in this mess. Despite the fact that I've tried to get a phone number several times, it never happened.

Back to the scheduled showing date; the minute I received the news that I am unable to leave my work, I made sure to contact Debbie and Ksenia, using the only provided method (through email) at exactly 6:09 p.m, which marks it at 21 minutes before the showing. In my email, I made sure to let both parties know exactly what happened, and how sorry I am for the whole messed up situation. I asked if it was possible to reschedule, and made sure that it would be at any time that was convenient to them. This is basically the most I could do, I understand that everything was already set up, but I will not put myself at risk of getting fired, so Ksenia doesn't experience an inconvenience.

After I sent out my apologetic email, instead of receiving an email to reschedule, Ksenia decided it was best to insult and humiliate me. She called me unprofessional and was upset that she had to wait on me, despite the fact that this is her job.

You are a realtor, and emergencies happen, especially during a time like Christmas. Instead of insulting your clients, you should be patient and understanding. Clearly you don't know how to speak to people. I should have trusted the reviews, but I was so naive at the time.

Do not use this service unless you'd like to be insulted and humiliated, if God forbid, you get an emergency. I can refer you to Gold Coast Realty, they are professional, understanding and their services are much much better.

I have attached the emails below for further details.